Oakley Green, Fifield and District Community Association Ltd
Communications
Update report 18 - 24.06.2012
Email thread - Openreach and OGAFCA Communications

From: OGAFCA coms
To: O'Sullivan,T
Subject: OGAFCA broadband service plans enquiry
Sent: 16 May 2013 15:33


Dear Mr O'Sullivan

Please excuse me for contacting you directly. In the past communications have been via Theresa May's office. She and her case workers have been extremely helpful and supportive to us in the past but I hope that it will not be necessary to bother them continuously.

After struggling for a very long time on behalf of our residents to get information on intentions for fibre-optic service to a particular junction box on the A308 at the junction with Fifield Road Infinity has finally arrived and is serving a sizeable portion of our Community.

For this we thank you for your assistance with responses and information in the past via Theresa May's office.

There now remain particular areas that are hardly served at all -

1 - Forest Green Road from its junction with Moneyrow Green heading west into Oakley Green Road and on westwards as far as the change to 01753 Windsor exchange service, which appears to be very good. This means that connection speeds jump from a miserable 0.1 or less to a respectable 20 between one neighbour and the next.

2 - The Drift Road

These areas have a red outline on the attached map of our area.

I am hoping that you can let us have as soon as possible some indication of what intentions are for these areas please.

Thank you in advance and Best wishes,

Rod Lord
----------------------------------------------------------------------------------
OGAFCA - Communications Work Group
coms@ogafcap.co.uk - www.ogafcap.co.uk
Oakley Green, Fifield and District Community Association Ltd
----------------------------------------------------------------------------------

From: Graeme Hughes
To: OGAFCA coms
Subject: CASE 00039195 OGAFCA broadband service plans enquiry
Date: 29 May 2013 08:34


Dear Mr Lord

Thank you for your email of 16 May to Tim O’Sullivan about fibre broadband availability in the areas of Oakley Green and Fifield.

I can confirm that areas of Forest Green Road and Fifield Lane highlighted on the attached map are served via Maidenhead exchange. The 2 cabinets that serve this area are deployed with fibre and residents should be able to take advantage of fibre broadband. However, some properties in these areas maybe too far away from the serving cabinet to achieve speeds that are required for fibre packages available via participating Service Providers (SPs).

We’ve been clear in our communications that some users may not be able to get our FTTC product even though their exchange and cabinet have been upgraded. For them we continue to explore the viability of alternative solutions such as Fibre to the Premises (FTTP), but the economic case for this can be challenging and would need some kind of public funding. My advice to residents is to contact their own SPs who can confirm the speeds they can achieve and what broadband products are available.

The area of Drift Road is served via Winkfield Row exchange, which is also included in the roll out programme. I can confirm that the serving cabinet for this area is in the progress of being deployed with fibre and we anticipate service to be ready by July 2013 if there are no last minute technical issues. Again, I suggest residents register their interest for the fibre product with their SP who should let them know when it becomes available. Our web link also has more information and is regularly updated:

http://www.superfast-openreach.co.uk/where-and-when

I hope my response helps to explain our current position. Users need to contact their own SP about any broadband related issues or check our above web link.

Kind regards
Graeme

Graeme Hughes
BVD12 Openreach High Level Complaints
Customer Issues | Openreach

From: OGAFCA coms
To: Graeme Hughes
Subject: Re: CASE 00039195 OGAFCA broadband service plans enquiry
Sent: 29 May 2013 09:44


Dear Graeme

Many thanks indeed for your very comprehensive reply.

Our quarterly newsletter is due for publication at the end of June and we will include your information in that and more immediately as an update report on our web site.

Thank you also for the link to your web site.

Unfortunately, in our particular situation with both the Windsor and Maidenhead exchanges already enabled, the information we need is rather more specific and localised than your link provides for. To be honest I could glean nothing at all useful to our specific questions from this page.

Is it possible to obtain some sort of schematic of cabinets in this area and the specific zones and groups of buildings they serve ?

This would help Residents to assess whether they are likely to get an improved service eventually if they wait, or whether they are already getting the best service they can expect in the near future. They can then make decisions about what other choices they might have.

For instance - Residents in Ledger Lane and Coningsby Lane (west) have no idea if they are served from the cabinet on the A308 or from Holyport or Moneyrow.

Feedback from Residents in Forest Green Road suggests that only around 1 Mbps or less is available. If their service route has already been fully upgraded to fibre we obviously need immediately to research alternative options for those users.

Similarly, for those users in Oakley Green Road from Fifield Lane heading west to the end of the Maidenhead exchange service … do we confirm to them that their service comes from the A308 cabinet and will never get any better than it now is ?

If that is truly the case we are talking about a rather LARGE black hole and an awful lot of disgruntled residents !

As there is already a direct fibre service to the primary school in their midst it is difficult for residents to understand how that makes any sense.

Best wishes

Rod
----------------------------------------------------------------------------------
OGAFCA - Communications Work Group
coms@ogafcap.co.uk - www.ogafcap.co.uk
Oakley Green, Fifield and District Community Association Ltd
----------------------------------------------------------------------------------

From: Graeme Hughes
To: OGAFCA coms
Subject: RE: CASE 00039195 OGAFCA broadband service plans enquiry
Date: 30 May 2013 11:30


Dear Mr Lord

Thank you for your further email. I am sorry that you did not find the information in my previous email as detailed as you would have liked.

Unfortunately, we do not have any public information available that we can share with you which shows the zones/buildings served via specific cabinets. But if it helps, I have detailed which cabinets serve the roads which you have highlighted where residents are experiencing problems with receiving fibre broadband. If residents wish to confirm which cabinet serves their property, this can be obtained by contacting their service provider (SP). Also, SPs have dedicated routes to contact us if they need any information in order to respond to their customers.:

Drift Road: Cabinet 6, Winkfield Row exchange
Fifeld Lane: Cabinet 32, Maidenhead exchange
Forest Green Road: Cabinets 30 & 32, Maidenhead exchange

As confirmed, we have upgraded all the cabinets in the detailed area with fibre under the current roll out plan. However, due to the distance of some properties from the serving cabinets there maybe cases where fibre broadband is out of reach.

We’ve been clear in our communications that consumers whose premises are much further away from the fibre enabled cabinet will not get the product. For them we continue to explore the viability of alternative solutions such as ‘Fibre to the Premises’ (so providing a fibre connection from the telephone exchange to the consumer premise) but the economics are challenging in these instances.

The technology for the fibre broadband roll out is constantly evolving, which we hope in time will result in faster broadband speeds being offered, much in the same way ADSL broadband speeds have increased over the past few years with new technological developments.

The school you refer to you in your e-mail is very likely to have government funded fibre optic broadband. These are dedicated private circuits which provide high-speed connectivity. These circuits have higher installations costs and annual rental. They’re incompatible to deliver fibre broadband to local residents in the area as the technology (FTTC) we would need to deploy requires the provision of fibre cabinets. The lines from the exchange to the fibre cabinet are connected via optic fibre cable and then the lines to the users premises are delivered via copper cable.

I am sorry that I cannot provide any further information, but I hope it clarifies the current roll out situation. Any resident who has further queries regarding what services are available really need to contact their SP. They can confirm the speeds that can be obtained and what packages they have available to suit their needs.

Kind regards

Graeme Hughes
BVD12 Openreach High Level Complaints
Customer Issues | Openreach

From: OGAFCA coms
To: Graeme Hughes
Subject: Re: CASE 00039195 OGAFCA broadband service plans enquiry
Sent: 30 May 2013 15:10


Thank you very much for taking the time to reply in such detail.
We will pass this on to local Residents.
----------------------------------------------------------------------------------
OGAFCA - Communications Work Group
coms@ogafcap.co.uk - www.ogafcap.co.uk
Oakley Green, Fifield and District Community Association Ltd
----------------------------------------------------------------------------------

  contact this work group